How AI is Changing Customer Service for the Better
While your product’s quality and price still matter a lot to your customers, there is yet another factor that impacts their purchasing decision and helps...
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6 Ways to Improve Your Business’s Customer Service Department
It’s obvious, but often overlooked: to improve customer relationships, you’ll need to sharpen your customer service skills. No matter your staff’s talent or your product’s...
How Effectively Can Companies Communicate With Their Online Clients?
Effective communication with online clients is key to any business running smoothly and generating a positive social media presence. Your business needs to understand that...
Back to the Basics: How to Create an Authentic, Healthy Sales Team Environment
In a competitive market, it can be easy to get so focused on landing sales that your forget about the individuals on your team. You...
5 Ways to Handle Seasonal Web Traffic Bursts
As the holiday season draws near, it’s time to start thinking about how your business will handle the seasonal web traffic bursts that come with...
How to Boost Customer Satisfaction
Every business that ever existed has profited from satisfied customers. After all, profits and satisfaction go hand-in-hand. Too often businesses focus on the price of...
Giving Your Business A Friendly Face
In the past, businesses used to be able to commit horrific acts without reprimand, simply because of their status. This would include treating employees unfairly,...
What Should I Consider When Picking a New Bank?
Ensuring that your finances are in good hands is a universal desire among those saving for the short- and long-term. Whether it is personal decisions...
VIPs Only: Ensuring Your Customers Feel Valued
As a business owner, you should never underestimate the importance of having a good relationship with your customers. Even if you have a loyal client...
3 Cost-Cutting Measures That Will Better Streamline Your Customer Service Duties
As a business owner and entrepreneur, you’re likely always on the lookout for ways to make your company run more efficiently and provide the best...
Cost Reduction: A Top Priority For Every Single Business
Every single business owner in the world should want to reduce their costs as much as possible. Thankfully, achieving that goal isn’t as complicated as...
Training Your Employees (For The Best Results Yet)
Ask anyone in a managerial position what frustrates them most about their working environment, and nine times out of ten, it will probably be their...
The Secrets To Better Business Relationships
A key factor in determining business success is your relationship with others. This includes the relationship your business has with employees, partners (such as suppliers,...
Business Blunders To Avoid At All Costs
Running a business is rarely smooth sailing. Most business owners find that from the get-go, running a business comes with a rather rocky road to...
It’s Time To Stop Underestimating Social Media
There are thousands of different ways in which the internet has utterly revolutionized the world of business. From e-commerce to communication, there is almost nothing...
When The Going Gets Tough – The Tough Get Outsourcing
Most people start out in the business world with the intention of building a massive company. That’s a fantastic goal, and it’s one that some...
These Critical Mistakes Will Turn Customers Away
A key concern for every business is to keep your customers or clients happy. The world of business can be competitive, and if you leave...
4 Business Processes to Automate in 2017
Businesses, especially small ones, benefit from automation. Investing in automating certain time-consuming business processes frees up employees and bosses to concentrate on personalized customer interactions...
They Shop, You Drop: Things Customers Want Retailers To Deliver
Thanks to the rise of big data and better internet connections, shoppers have more options than ever before to part with their money. In fact,...