EVERYTHING YOU NEED TO KNOW ABOUT CALL CENTRES
Call centres are office spaces that involve heavy exchange of incoming and outgoing calls for enquiries. There are individuals assigned to every customer and the...
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Category : CUSTOMER SERVICE
Professional Pals – 5 Ways To Foster Strong Relationships With Your Customers
Whether your business is large, small, or something in between, it is always important to foster strong relationships with your customers. Building those relationships will...
Customer Support Options For Online Business Owners — Take Smart Decisions
Are you at risk of losing a third of your clients? If your customer service isn’t up to snuff, you might be. According to PWC...
How AI is Changing Customer Service for the Better
While your product’s quality and price still matter a lot to your customers, there is yet another factor that impacts their purchasing decision and helps...
6 Ways to Improve Your Business’s Customer Service Department
It’s obvious, but often overlooked: to improve customer relationships, you’ll need to sharpen your customer service skills. No matter your staff’s talent or your product’s...
The Next Level: What is a Conference Call Service and How Can it Benefit Me?
Every business, if they want to be successful, needs to have an excellent communications tool in place, so that their employees can remain informed about...
Great Ways to Attract Customers From Further Afield
Are you looking for ways to expand your business and reach new people? The first part of that is appealing to people from a little...
How to Boost Customer Satisfaction
Every business that ever existed has profited from satisfied customers. After all, profits and satisfaction go hand-in-hand. Too often businesses focus on the price of...
The 4 Most Important Focus Points for Startups
Launching a successful startup can be quite a challenge, particularly if you’re operating in a competitive industry or within a business model that requires a...
What Should I Consider When Picking a New Bank?
Ensuring that your finances are in good hands is a universal desire among those saving for the short- and long-term. Whether it is personal decisions...
VIPs Only: Ensuring Your Customers Feel Valued
As a business owner, you should never underestimate the importance of having a good relationship with your customers. Even if you have a loyal client...
3 Cost-Cutting Measures That Will Better Streamline Your Customer Service Duties
As a business owner and entrepreneur, you’re likely always on the lookout for ways to make your company run more efficiently and provide the best...
3 Easy Ways to Boost Customer Loyalty
Customer loyalty should be seen as a marketing and business strategy since it is cheaper to retain existing customers rather than acquiring new ones. One...
The importance of keeping your workforce happy
So you have started your business and it’s going well. You have secured premises, finances are in place, and your client base is growing steadily....
Cost Reduction: A Top Priority For Every Single Business
Every single business owner in the world should want to reduce their costs as much as possible. Thankfully, achieving that goal isn’t as complicated as...
3 Essential Tips to Stimulate Customer Loyalty
One of the biggest challenges businesses face nowadays is maintaining customer loyalty. With so many options and competition, both online and offline, maintaining customer loyalty...
Business Blunders That No Startup Can Afford To Commit
When taking those first steps into the fierce world of business, it’s important to accept that you will face a process of trial and error....
5 Things You Must Do For Your New Business
If you have a new business, you probably feel like you have a newborn baby to take care of. It’s pretty similar, considering all of...
Training Your Employees (For The Best Results Yet)
Ask anyone in a managerial position what frustrates them most about their working environment, and nine times out of ten, it will probably be their...